Order Cancellation Policy

Pre-Order Cancel Policy:

When you pre-order items, the release date we give you (on the product page) is based on what the producer tells us. Sometimes, there can be delays of more than 3 months. As a buyer, you should be ready for these producer-caused delays.

But, if the delay goes beyond 12 months, we will offer you a refund.

Apart from this situation, we can't cancel or give cash refunds for products and services, unless we've made a mistake (like giving wrong info about how much we have in stock or using the wrong product code).

However, we can refund your order with Way-Points of the same amount. You can use Way-Points to buy anything on onewaymodelcar.com.

In exceptional situations, we can try to sell your credit to someone else to help you get your money back. But we will charge a 10% admin fee for this.

In-Stock Return and Refund Policy:

At our store, we follow a strict policy regarding returns and refunds. We want to make sure you understand our rules before you make a purchase.

No Refunds or Exchanges

We do not offer refunds or exchanges for any reason. This includes, but is not limited to:

  • If you change your mind after purchase
  • If the item does not fit or the size is incorrect
  • If the product does not meet your expectations
  • If the item is not what you were looking for

Before You Purchase

Before making a purchase, we strongly encourage you to check all the details, view all the images, and verify that the item is the correct size. If you're unsure about any details or if you have any questions about a product, please contact us before making your purchase.

Damaged or Defective Items

In the event that a product you receive is damaged or defective, we ask that you get in touch with us within 48 hours of receiving your order. We will do our best to resolve the issue. You can reach out to us at manson@onewaymodelcar.com.

Please note, this policy is subject to change. By purchasing from our store, you are agreeing to this return and refund policy. Thank you for your understanding.